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Verbal Judo and De-escalation Techniques

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Presented by:

Officer Martinez, Crisis Negotiator

Credit Type:
CLM, CCP, LOI

Location:
Building 4, Room 475

Time:
12:30 p.m. – 1:30 p.m.

About:
In this interactive one-hour workshop, learn the principles of Verbal Judo—an effective communication strategy designed to defuse tense situations and maintain control through words. Participants will explore proven de-escalation techniques, including active listening, empathetic communication, and tactical language to navigate conflicts calmly and professionally. Whether dealing with difficult customers, workplace tensions, or high-stress interactions, this session will equip you with practical skills to turn confrontation into cooperation.