The foundation for great customer service begins with examining how we connect with our institutional mission and show care for our students, colleagues, and the community we serve. Your customers may be external or internal or possibly both. Maybe you are on the front lines of providing customer service or perhaps you are working in a support role here at PSC. Whether it is an internal or external customer, exceeding the customers’ expectations should be Goal #1, for every customer, every time. This workshop reviews the importance of strengthening communication skills in order to promote positive customer experiences.

Part I of “How to Ace Your Customer Service Skills” workshop focuses on creating conditions that foster great customer service. The presenters will discuss the connection between the college mission and key principles of great customer service.

Part II of “How to Ace Your Customer Service Skills” examines real-life scenarios that hinder great customer service. Participants will have an opportunity to practice strategies and tools that can be used immediately to enhance their customer service skills.