Teri Yanovitch, Customer Service Expert, Speaker, Author

Credit Type:
GPD/LOI

Location:
Building 20, Room 2051

Date & Time:
June 20
8:30 AM – 11:30 AM

About:
The Manager Workshop will show the need for providing exceptional service in an educational institution and the role service plays in retaining students. It will focus on internal service as a means to delivering external service. The four critical elements of the student experience will be reviewed and explained. A language for exceptional service will be taught and two tools that can be immediately implemented by the manager to raise the bar on the current level of service being delivered will be introduced. The last part of the workshop will teach managers a step-by-step process on how to coach and counsel staff to exhibit the behaviors of excellent service to ensure change takes place. The target audience for this workshop is deans, directors, supervisors, and managers.